PRODUCT CARE
Given the sensitivity of NAÏYO jewelry metals to their surroundings, it is advisable to handle your jewelry with care and store it in a cool, dry place to minimize any signs of wear.
925 STERLING SILVER
925 sterling silver naturally develops a unique patina when exposed to various elements such as oxygen, sulfur particles, chemicals, liquids, and substances from the skin. To maintain its original luster, utilize a silver polishing cloth or immerse it in a dip bath containing a reducing agent.
18KY GOLD MICRON PLATING
18KY Gold Micron Plating, entails the electroplating of pure gold onto a base of 925 sterling silver. While the outer layer of gold may gradually diminish over time, it can be re-plated to rejuvenate its original hue. Gently clean your product with a soft cloth and refrain from exposing it to liquids.
CLOTHING
To find the care instructions for a product check the item description tab. For questions about a specific product please contact Client Services.
REPAIRS
We do not offer re-plating services for jewelry. However, If you receive an item deemed faulty or damaged, contact us within 7 days of receipt. Our quality guarantee covers manufacturing defects but not issues resulting from improper use or normal wear and tear.
If you encounter any problems with your product, please get in touch with us and include detailed images depicting the issue.
For additional information, please reach out to us.