RETURNS/EXCHANGES

Please note that returns from online purchases cannot be processed in our physical stores, and similarly, items bought in-store cannot be returned online.

All return and/or exchange requests must be filed within 14 days of receipt of the order by emailing us at support@naiyonewyork.com. Please let us know the reason for the return/exchange and which item(s) are being returned from your order. In the event of an exchange/return, you are responsible for paying the shipping cost to return the item(s)*.

All items must be returned ...

  • Unused and In the same condition as received
  • In the original packaging
  • With the packing slip
    • For returns: a note stating why the item is being returned
    • For exchanges: a note with the new item and size preferred

*In the event an item arrives damaged or is incorrect, please email us at support@naiyonewyork.co with a picture of the item.

EXCHANGES

Processing an exchange can take up to 14 business days once we receive the return. A new order will be created provided the item is in stock* and tracking information will be emailed to you once the new order is shipped.

*If the item is sold out, we will email you.

REFUNDS

Once your return is received and inspected, we will initiate a refund to your method of payment unless there is an issue with the return. In this case, we will notify you through email. Please note, the refund may take up to 15 business days to process/post on your statement and is dependent upon your card issuer's policies. Shipping costs are non-refundable and will not be deducted when refunding the order/item.

LATE OR MISSING REFUNDS

If you do not see the credit posted on your statement, please double check and see if the refund is pending. Then contact your credit card company/bank, it may take several business days before your refund is officially posted. If you have done these steps and you still have not received the refund, please contact us at support@naiyonewyork.com.

SALE ITEMS

Only regular priced items may be returned, sale/clearance items are final sale and cannot be returned.

RETURN SHIPPING

To return/exchange your item, please email us at support@naiyonewyork.com.

The customer is responsible for paying shipping costs for returns and exchanges. When you are returning or exchanging an item, please email us at support@naiyonewyork.com.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return   shipping will be deducted from your refund amount.
  • Processing an exchange can take up to 14 business days once we receive the return. A new order will be created and the tracking information will be emailed once the new order is shipped. 
  • We strongly recommend using a trackable shipping service. Please be aware that without proof of shipment or delivery, we cannot guarantee the receipt of your returned item.
If you have any questions on how to return your item, please contact us at support@naiyonewyork.com.

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