Refund policy

RETURNS/EXCHANGES

All sales are final. We do not accept returns, exchanges, or refunds.

The only exception is for defective products. If you receive a defective item, please contact our customer service at info@naiyonewyork.com with details and photos of the issue.

INTERNATIONAL ORDERS

All international orders are final sale and cannot be returned or exchanged.

 

DEFECTIVE ITEMS

If you receive a defective or damaged item, email us at info@naiyonewyork.com with a description and images of the issue. Our team will review your case and assist you accordingly.

For any questions, please reach out to us at info@naiyonewyork.com.